For any services you have booked with us, please be sure to have many inspiration pictures that you may like! This will help us better understand what you’re envisioning.
Colour Services: You can wash your hair two or three days prior to your appointment, however it is recommended to avoid applying any hair products in your hair (ex, hairspray, oils, etc). For you babes with with natural curly hair, please come with your hair straightened.
Haircuts: please arrive at your appointment with hair brushed well. If you have booked just a cut (no wash or style), please have your hair washed max. a day in advance. If you’ve wash+cut+style, we will give you a thorough cleanse of your scalp and a nourishing conditioning treatment.
Makeup: Please use an exfoliating scrub to wash your face prior to your appointment. Apply an oil free moisturizer & a hydrating lip balm/chapstick. Please avoid products with SPF.
Hair-dos: For very silky/straight hair, we ask that you shampoo your hair a day or two before the appointment. Use a volumizing shampoo & skip using conditioner.For wavy, curly & frizzy hair, please shampoo your hair 2-3 days before your appointment with a moisturizing shampoo and apply a moisture rich conditioner/mask mid-strand to ends. Please have your hair blow dried straight and do not use any other hair products. Do not use hot tools such as a flat iron.
When you refer a friend, You and your friend will receive %10 off their hair service To qualify, please make sure your friend gives us your full name, email address & telephone number as saved in our database.
We accept Email Money Transfers, Cash. If you wish to pay Debit or Credit (Visa/Mastercard), a CAD3% transaction fee will apply.
For all services: Services will be completed to client's satisfaction, however no refunds will be issued. Non-payment is not an option as ample time and communication is given for each service prior to and during booking.
For Colour & Cuts: If you weren't satisfied with your results, we are happy to work with you to adjust the area of concern within the 14 day grace period. Please reach out to us via email outlining exactly what the issues are.
Although our artists come with pretty much everything you need, there are certain things we need from you as well in order to provide services.
a) A “set up” table/work area with sufficient surface area needs to be made available for the stylist/artist at said location. If this may not be available to you, please let us know so we can bring our folding table to the location.
b) Mirrors for hair stylists. Walmart has a great long/lightweight mirror for $20.
c) Ample lighting – natural or fixtures for services to be performed thoroughly.
d) Barchair for makeup applications and low backrest chairs for hair styling. If you don’t have a bar chair, please let us know in advance so we can bring ours.
e) Working Outlets.
f) Work Area is to be free of distractions for productivity of stylists/artists.
We understand this can happen sometimes however, a thorough discussion takes place prior to the service. Any changes made mid way or after service is complete will be subject to a surcharge and performed only if time permits.